This facility allows an Endowment Policy to be reinstated.
Note:
When a My Work Service Request is created with a Process Name of REINSTATE POLICY, the system will enforce the capture of an External System Reference number (Sybrin number). For more information refer to
My Work
Create Service Request
When you select my work from the main functionality menu, the JU7AB Work Management List screen will be displayed.
This screen displays a list of the service requests allocated to you.
For detailed information on the JU7AB Work Management List screen and the functionality of the action buttons refer to
My Work
Service Requests
Reinstate policy
When a Service Request with a Process Name of RE-INSTATE POLICY and an Activity Name of RE-INSTATE POLICY is processed, the system will flow to the Policyholder Details screen for the Product and Policyholder captured on the Service Request.
When the REINSTATE POLICY button is selected, the system will read the current Membership Status and the value for Sub Type Detail on the Member Value record with a Member Value Type of ASSURANCE DETS and Subtype of POLICY DECISION and process as per the Policy not in Lapsed Status and Policy in Lapsed Status sections below.
Note:
A policy will only require to be re-instated if the current status is PAID UP. If the Status has been made ENDED previously it will be as a result of the outstanding premiums not having been paid within the grace period or no premiums having been received and the policy made NOT TAKEN UP. However the Policy Status could be updated to PAID UP as a result of the policyholder electing to make the policy paid-up or as a result of a repudiated death claim.
In these cases the policy will not be able to be reinstated and is excluded from the reinstatement process. These policies will not have a Policy Decision of LAPSED.
Note:
The REINSTATE POLICY button will only be enabled on the Policyholder Details screen when the screen is opened via My Work.
When REINSTATE POLICY is selected on the Policyholder Details screen and the PRINT LETTER button is selected, the system will display the PDF Document with a PDF Process of REINSTATEMENT.
If the current Membership Status is not PAID UP and the Policy Decision is not LAPSED, the system will display the following error message:
The policy cannot be reinstated as it is not in a lapsed status.
Click OK to remove the message.
The system will update the Status of the Service Request to COMPLETED and flow back to the JU7AB Work Management List screen.
If the current Membership Status is PAID UP and the Policy Decision is LAPSED, the system will display the Reinstatement screen.
Capture a date in the Reinstatement Request Date field and click SUBMIT.
The system will read the value for the Scheme Parameter with a Parameter Type of GRACE PERIOD and determine the period from the Start Date of the PAID UP Membership Status to the Reinstatement Request Date and process as per the Outside Grace Period or Within Grace Period sections below, depending on the period.
If the period is greater than the value for the GRACE PERIOD Scheme Parameter, the system will display the following error message:
The policy cannot be reinstated as the grace period has expired.
Click OK to remove the message.
The system will read the PDF Template with a PDF Process Type of REINSTATEMENT and a Sub-Process Type of UNSUCCESSFUL and create the PDF Document and update the Activity Name on the Service Request to SEND LETTER and flow to the JU7AB Work Management List screen.
If the period is less than or equal to the value for the GRACE PERIOD Scheme Parameter, the system will create a new Membership Status record with a Membership Status of LIVE and with a Start Date equal to the Start Date of the Membership Status of PAID UP plus 1 day, and update the End Date on the Membership Status with a Status of PAID UP equal to the Start Date of the PAID UP Membership Status.
The system will update the Reinstated Indicator on the Membership record to Y and create a Member Values record with a Type of ASSURANCE DETS and a Sub Type of REINST REQ DATE and a value for Period Start Date equal to the date captured.
The system will read the PDF Template with a PDF Process Type of REINSTATEMENT and a Sub-Process Type of SUCCESSFUL and create the PDF Document and update the Activity Name on the Service Request to SEND LETTER and flow to the JU7AB Work Management List screen.
For information on processing, refer to the Lapsed Policies section under
My Work
Process SR
Lapsed Policies
When the Service Request with a Process Name of REINSTATE POLICY and an Activity Name of SEND LETTER is processed, the system will flow to the Policyholder Details screen.
When the PRINT LETTER button on the Policyholder Details screen is selected, the system will display the PDF Document with a Process of REINSTATEMENT.
When the CLOSE is selected on the Policyholder Details screen, the system will update the Status on the Service Request with a Process Name of REINSTATE to COMPLETED and flow back to the JU7AB Work Management List screen.
When a Claim is captured and the Type of Product of the Scheme is ENDOWMENT and the Membership Status is LIVE, the system will read the value for Reinstated Indicator on the Membership record. If it is Y, the system will find the Membership Status immediately prior to the current Membership Status of LIVE.
If the previous Membership Status is not PAID UP the claim will be enabled to be processed.
If the previous Membership Status is PAID UP:
1. The system will retrieve the latest Business Transaction (BT) in the Member’s CONTRIBUTION account with an Accounting Activity of SFCONTRIB.
2. Retrieve BT in the Member’s CONTRIBUTION account with an Accounting Activity of CONTRIBREV and with a Due Date equal to the Due Date of the SFCONTRIB BT.
3. Sum the amounts of the BT’s retrieved i.e. 1 + 2.
4. If the result is zero, retrieve the latest SFCONTRIB BT with a Due Date month less than the Due Date of the first BT retrieved in 1. Retrieve the CONTRIBREV BT with the same due date and sum the amounts. If the value is zero retrieve the SFCONTRIB BT for the previous month, etc
5. Check the Payment Frequency on the Membership Payment record and if it is MONTHLY and the Due Date of the BT for the month for which the sum of the BT’s is not zero is more than one month prior to the Exit Date, the following error message will be displayed:
The policy has been reinstated but the outstanding premiums have not yet been collected
6. If the Payment Frequency is ANNUAL and the Due Date is more than twelve months prior to the Exit Date, the system will display the error message as above.